Steps to be taken for the opening of the claimant file by the Policyholder Guarantee Fund For the opening of a claim file, the insurance creditor (Insured/Injured party), directly or through a proxy, we recommend the following: 1. Annex no. 7 – Request for opening the loss file (as provided by Norm 24/2019) or by filling the online Form Request for opening the loss file2. Annex no. 8 – Statement regarding the event (as provided by Norm 24/2019).The filled forms shall be submitted to the e-mail address constatari.daune@fgaromania.ro .